We're Here to Help.
Get in Touch.
Whether you need installation assistance, have a billing question, or want to discuss reseller opportunities, our team is ready to assist you.
We're Here to Help.
General Enquiries
For all your questions and concerns about our streaming service. Whether it's understanding features or exploring package options.
Open TicketLibrary Assistance
Your go-to for reporting issues with stream availability. We are committed to tailoring our service to better match your preferences.
Open TicketBilling & Payments
Managing and resolving inquiries related to invoicing, payment processing, payments not going through, or pending transactions.
Open TicketAccount Management
Dedicated to addressing your account status and refund requests. Ensuring quick and efficient resolution for all subscription changes.
Open TicketSubscription Upgrades
Assisting with plan upgrades, downgrades, renewals, and other account-related matters.
Open TicketOnboarding & Setup
Assisting new users in configuring their devices, understanding features, and ensuring a smooth start.
Open TicketBusiness Hours
Technical Support: 24/7
Sales: Mon-Fri, 9am - 6pm EST
Frequently Asked Questions
I haven't received my login details?
Please check your Spam/Junk folder. Logins are sent automatically within 5-10 minutes of payment. If you still can't find it, please email us with your transaction ID.
My stream is buffering, what should I do?
First, restart your router and device. Ensure you are using a wired connection if possible. If the issue persists, try using a VPN as your ISP might be throttling the connection.
Can I get a refund?
Yes, we offer a 7-day money-back guarantee for all new subscriptions if we cannot resolve your technical issues. Please contact support to initiate this.
How do I renew my subscription?
Simply go to our Pricing page and purchase a new plan using the same email address. Our system will automatically extend your current expiration date.