Refund Policy
& Guarantee

We provide a full refund if the following conditions are met:

• The request is made within 7 days of the initial purchase date.
• You are experiencing technical issues (e.g., inability to login, server errors) that our support team has verified and failed to resolve.
• You have followed all troubleshooting steps provided by our technical support team.

Refunds will not be issued under the following circumstances:

• User Error: Inability to setup the device despite provided guides, or purchasing the wrong subscription plan.
• Internet Issues: Buffering caused by your own slow internet connection (below 20Mbps) or high ISP latency/throttling.
• Channel Changes: Dissatisfaction with the specific channel lineup, as channel availability may vary over time.
• Reseller Credits: Credits purchased for the Reseller Panel are non-refundable once added to the account balance.
• Violation of Terms: Accounts suspended due to re-streaming or sharing credentials publicly.

Once a refund is approved by our billing department:

• Credit Cards: Refunds typically appear on your statement within 5-10 business days, depending on your bank's processing time.
• Cryptocurrency: Refunds are processed within 24 hours to the wallet address provided. Network fees may be deducted.
• PayPal: Refunds are usually instant or within 24 hours.

To initiate a refund request, please contact our support team with the following details:

• Your Order ID or Transaction Reference.
• The email address used for purchase.
• A brief description of the technical issue encountered.

Our team will review your request and respond within 24 hours.